SHIELD - Strengthening Health Insurance Excellence through Learning & Development

About the Workshop

Health insurance is becoming an increasingly important part of hospital operations and revenue in India, particularly for eye hospitals. Managing empanelment, claims, audits, reimbursements, and compliance effectively is essential for financial sustainability and abetter patient experience.

Eye hospitals may face challenges in navigating the complex insurance ecosystem involving insurers, TPAs, government schemes, and regulatory requirements. This two-day program aims to provide practical insights, shared experiences, and actionable strategies to help eye hospitals strengthen insurance processes, reduce claim-related challenges, and become more efficient and future-ready.

Objectives:

The program will enable participants to:

Understand the Indian health insurance ecosystem, including insurers, TPAs, government schemes, and the regulatory framework.
Understand the empanelment process, including application, tariff negotiation, agreements, and compliance requirements.
Improve the claim management cycle, including documentation, standards, non-payables, and timely submission.
Identify common causes of claim rejection, deductions, and audit observations and develop preventive processes.
Understand the roles, expectations, and working processes of insurers and TPAs.
Explore how to effectively structure an insurance desk, including staffing, IT systems, EMR, billing, and finance integration.
Understand emerging developments in ABHA, digital health, technology, and AI, and prepare hospitals for the future.

Highlights:

Comprehensive understanding of India's evolving health insurance landscape.
Strengthening hospital-level insurance operations.
Learn directly from leading insurers and TPAs about expectations, processes, and emerging trends.
Preparing hospitals for the future of digital health insurance.

Key Sessions and Topics:

Understanding the health insurance landscape
Hospital empanelment and tariff management
Managing claims from pre-authorisation to settlement
Avoiding common rejections, deductions and audit issues
Building an effective insurance desk
Working effectively with insurers and TPAs
Digital health, ABHA, EMR and AI readiness
Real-world hospital experiences and case studies

Date: October 9 & 10, 2026 (Friday & Saturday)

Venue: LAICO, Aravind Eye Hospital, Madurai

Registration Fee: Rs.1500 /- Including GST.

Faculty and participants list:

Title	Name	Designation	Organisation Name	City	State	Attended As
Ms	Arulselvi	Dentist	BS Dental Clinic	Madurai	Tamil Nadu	Delegate
Ms	Dhivya Bharathi	Manager	Meenakshi eye care	Karaikal	Tamil Nadu	Delegate
Ms	Padmaja	HR Manager	Nayana Eye Care	Kakinada	Andra Pradesh	Delegate
Mr	Subrahmanyam Sathi	IT Manager	Nayana Eye Care	Kakinada	Andra pradesh	Delegate
Mr	Satish Chandra V	Administrative officer	Arka Eye Hospital	Nellore	Andra pradesh	Delegate
Ms	E S Manjula	Associate Director - Patient Care	L V Prasad Eye Institute	Hyderabad	Telangana	Delegate
Mr	Deepthi Chandran Parija	Assistant Director	L V Prasad Eye Institute	Bhubaneswar	Odisha	Delegate
Ms	S.R.Sri subhajothi	Insurance	Lakshmi Eye Clinic	Trichy	Tamil Nadu	Delegate
Mr	Arun Kumar	Proprietor	Kumar Eye Hospital	Attur, Salem d.t	Tamil Nadu	Delegate
Mr	Praveen Kumar S	Medical Director	SNR Eye Hospital	Udumalpet	Tamil Nadu	Delegate
Mr	DR R.Sathiskumar	Managing Director	Fairlands Eye Cure Hospital	Salem Tamilnadu	Tamil Nadu	Delegate
Mr	Satya Siva Kumar Molleti	CEO	Akira Eye Hospital	Amalapuram	Andra Pradesh	Delegate
Mr	Ajanth Naveen	Director	Pro Vision Eye Hospital	Tenkasi	Tamil Nadu	Delegate
Mr	Tatapudi Chinnaiah	Insurance Manager	Arka Eye Hospital	Nellore	Tamil Nadu	Delegate
Ms	Nithya D	Admin	LVS Eye Hospital	Erode	Tamil Nadu	Delegate
Ms	Vanitha	Insurance Coordinator	LVS Eye Hospital	Erode	Tamil Nadu	Delegate
Ms	Anuradha Raghavan U	Admin	Mahathma Eye Hospital Private Limited	Tiruchirappalli	Tamil Nadu	Delegate
Mr	Anil Kumar T	Office Co-ordinator	Chakrabarti Eye Care Centre	Kanjirampara, Trivandrum	Kerala	Delegate
Ms	Lucy	Insurance desk	Sundar eye hospital	Chennai	Tamil Nadu	Delegate
Mr	Gollapalli Ranjith Kumar	Insurance Coordinator	Vishnu Eye Clinic	Chennai	Tamil Nadu	Delegate
Mr	Jeba Kumar C	Manager -HR & Claims	Joseph Eye Hospital	Trichy	Tamil Nadu	Delegate
Ms	Gayathri	Optometrist	Sundar eye hospital	Villupuram	Tamil Nadu	Delegate
Mr	Dikshit Sharma	EXEC- Business Development	Sankara Eye Hospital	Coimbatore	Tamil Nadu	Delegate
Mr	Ranjithkumar M	Manager - Business Development	Sankara Eye Hospital	Coimbatore	Tamil Nadu	Delegate
Mr	Kiran Bhat	TPA Executive	MM Joshi Eye Institute	Sirsi	Karnataka	Delegate
Ms	Shilpa Wali	Administrator	MM Joshi Eye Institute	Belagavi	Karnataka	Delegate
Ms	Sudha Patil	Branch Head	MM Joshi Eye Institute	Raichur	Karnataka	Delegate
Ms	Kirti Chikkamath	TPA Assistant	MM Joshi Eye Institute	Hubli	Karnataka	Delegate
Mr	Harish Munji	Administrator	MM Joshi Eye Institute	Dharwad	Karnataka	Delegate
Ms	Sanchita Singh	Jr. Adminitstrator	MGM Eye Hospital	Raipur	Chattisgarh	Delegate
Ms	Lakshmi.M	Manager - Insurance	Eye Foundation Limited	Coimbatore	Tamil Nadu	Delegate
Mr	Dheerendra H.Joshi	Administrator	MM Joshi Eye Institute	Jamakhandi	Karnataka	Delegate
Mr	Surendra Bhansali	Administrator	Shri Ramchandra Netralaya	Dhule	Maharashtra	Delegate
Ms	Dr.Raseena Atheek	Executive director and Pediatric ophthalmologist	Fathimah eye Hospital	Chennai	Tamilnadu	Delegate
Mr	Rohit Kumar	Senior Officer	Dr Shroffs Charity Eye Hospital	New Delhi	New Delhi	Delegate
Ms	Nandini Jaiganesh	ECHS coordinator	Zamindar microsurgical eye centre	Bengaluru Urban	Karnataka	Delegate
Mr	Ruban	NABH Cordinator	Vikram Multispeciality Hospital	Madurai	Tamil Nadu	Delegate
Ms	Sandhanapriya	Insurance Coordinator	Vikram Multispeciality Hospital	Madurai	Tamil Nadu	Delegate
Ms	Hemalatha	Administrator	Latha Eye Hospital	Namakkal	Tamil Nadu	Delegate
Ms	S.Senthilkumari	Insurance Coordinator	Center for vision and Eye Surgery	Kanchipuram	Tamil Nadu	Delegate
Ms	P.Kavitha	Insurance Manager	Dr.Madhavans Heart Centre private limited	Madurai	Tamil Nadu	Delegate
Mr	Kannan	Insurance Lead	Anand Eye Hospital	Madurai	Tamil Nadu	Delegate
Ms	Anitha	HR,Program Coordinator	Arasan Eye Hospital	Erode	Tamil Nadu	Delegate
Ms	P.Vasanthal	Admin Assistant	Arasan Eye Hospital	Erode	Tamil Nadu	Delegate
Ms	Subha	Senior Consultant	Arasan Eye Hospital	Erode	Tamil Nadu	Delegate
Ms	Deivanai	Insurance Coordinator	Arasan Eye Hospital	Erode	Tamil Nadu	Delegate
Mr	Arun Palanikumar	Senior Consultant	Arasan Eye Hospital	Erode	Tamil Nadu	Delegate
Ms	B.Deivapriya	Director	Aathi Eye Hospital	Madurai	Tamil Nadu	Delegate
Ms	Pramila	Administrator	Anand Eye Hospital	Madurai	Tamil Nadu	Delegate
Mr	Vinothagan	Insurance Manager	Vinoth Eye Care Hospital	Trichy	Tamil Nadu	Delegate
Ms	Birundha	TPA Co-Ordinator	L V S Eye hospital	Erode	Tamil Nadu	Delegate
Ms	Rasmi RK	Doctor	Dr Anil Kumar Eye Hospital	Sivakasi	Tamil Nadu	Delegate
Ms	lekha vyas	GM Operations	H V Desai Eye Hospital	Pune	Maharashtra	Delegate
Mr	Suraj Pradip Jadhav	Senior Executive- Cashless Services	Shantilal Shanghvi Eye Institute	Mumbai	Maharashtra	Delegate
Mr	Kanagaraj Shanmugan	Administrator	Shantilal Shanghvi Eye Institute	Mumbai	Maharashtra	Delegate
Ms	Sakunthala	Admin	Dr Anil Kumar Eye Hospital	Sivakasi	Tamil Nadu	Delegate
Ms	Kiruba	Admin	Dr Anil Kumar Eye Hospital	Sivakasi	Tamil Nadu	Delegate
Mr	Sappa Diwakar	Insurance Manager	Dr Ramana Raju's Vision Tree	Visakhapatnam	Andhra Pradesh	Delegate
Mr	Karthik Battana	Optometrist	Dr Ramana Raju's Vision Tree	Visakhapatnam	Andhra Pradesh	Delegate
Mr	Krishna Prasad Sahu	IT head	Dr Ramana Raju's Vision Tree	Visakhapatnam	Andhra Pradesh	Delegate
Mr	T Ram Kumar	Manager	Dr Ramana Raju,s Vision Tree	Visakhapatnam	Andhra Pradesh	Delegate
Mr	K. J. Raghavan	Manager	Mahathma Eye Hospital Private Limited	Tiruchirappalli	Tamil Nadu	Delegate
Mr	Srikumaran S	Manager	Eye Trust Hospital	Coimbatore	Tamil Nadu	Delegate
Ms	Sudha Balakrishnan N	Manager	Krishna Eye Hospital	Pudhukottai	Tamil Nadu	Delegate
Mr	Harish Muthuram	Administrative officer	Aathi Eye Hospital	Madurai	Tamil Nadu	Delegate
Ms	Maria Sharabova A	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	Karthikeyan D	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	Jagadeeshwaran C	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	M.Ram kumar	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	subhathra K	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	Soniya K	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	Asina Begam M	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	Srinithi T	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	sandreshwar	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	Sivashankari S	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	Naveen Kumar A	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	swathi M	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	Praveen kumar N	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	Gopika L	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	BharathiRaja S	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	Harini SV	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	T.Thulasi	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	Jona D	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	Dharani	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	S.V.Kishore	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	Esther Abiya K	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	Dinesh Kumar V	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	R. Gopinath	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	Vaishnavi M	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Ms	Harshini M	Student	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Dr	R.Somasundharam	Associate Professor & Coordinator of MBA Program	SRM University- Institute of Science and Technology,	Tiruchirappalli	Tamil Nadu	Delegate
Mr	Chakradhar T	VP	Medi Assist			Faculty
Ms	Zeenie Sharma	Manager Patient Care Services \| Hospital Administration & Health Insurance Operations	Dr.Shroff Eye Hospital,Delhi			Faculty
Ms	Gajalakshmi	Manager - Accounts/Insurance/ECHS	Zaminar Microsurgical Eye Center			Faculty
Dr	Dr.Madhu Uddaraju	Doctor	Ramana Rajus Vision Center			Faculty
Mr	Kiran	GM - Operations	ABI Claimbook			Faculty
Mr	Shreyas	Vice President Strategy & Growth	ABI Claimbook			Faculty
Mr	Kamal	VP - ABI Health	ABI Claimbook			Faculty
Mr	Karpagaraj	Client Engagement	ABI Claimbook			Faculty
Mr	Ajit Veerappan	CEO	ABI Claimbook			Faculty